What credit cards do you accept?
On-line:  Visa®, MasterCard®, Discover®, American Express®

By phone, fax, or mail: Visa®, MasterCard®, Discover®, American Express®, PayPal

What is your return policy?
It’s simple. We will accept back from you what you now wish you hadn’t purchased. We will process your return with the same graciousness and enthusiasm that you experienced when you ordered it.  To receive a Credit Card Refund, please notify us within 30 days of your purchase. Returns after 30 days will be issued a Store Credit or Store Exchange.

Credit Card Refunds may take up to two weeks (14 business days) to process.  You may choose the refunded amount towards a  Merchandise Exchange, Store Credit, or Charge Card Credit. 

All we ask of you is:
• Please return item(s) in the same condition that it was sent to you – in other words, in the same kind of shipping container, with original labels and hang tags.
• In the shipping box, include a copy of your original invoice with your name, address, and phone number.
• Let us know, by e-mail or phone, what you plan to return and why.
• Please let us know if the item has been worn.
• We’ll provide information on the best way to ship it back. In most cases, please use the United States Postal Service (USPS) and provide a "delivery confirmation number." Please contact us with that number so that we may track the return.
• We’ll pay the return shipping if the quality of the item didn’t meet your specifications or arrived damaged. If it’s the wrong size or you just “don’t like it” then you agree to pay the return shipping. Return shipping costs will be deducted from the refund issued to your original credit card.
• To exchange an item for a different size or style, contact us immediately so that we can pull the replacement from stock. It is up to you- we can send it immediately or wait for the original to come back. If you want the replacement shipped immediately, your credit card will be charged. And a refund issued when the original is back. 

May I order C.O.D.?
We do not ship C.O.D. at this time.

May I write a personal check?
Yes. U.S. Dollars only. Please be aware that we will ship your order once your check has cleared.

Please call us Toll Free 1.877.340.9378 Pacific Standard Time
Direct:  1.661.255.7087

Do you accept international orders?
We know the West is near-and-dear to many around the world and can process some international orders. Our shopping cart is set up to accept international orders, however, the shipping charge is pre-determined by weight and standard International USPS rates.

Contact us directly with the items you are interested in, we may be able to ship less expensively in an International Flate Rate box or through UPS. Provide us with the exact delivery address and items you would like to ship. We will determine that we can ship to that  location and will estimate an accurate shipping charge. Once we have determined the shipping costs we will create your order, with PayPal, outside of our website's shopping cart.

 

We’d like to know what your interests are, what’s hard to find in your neck-of-the woods, and what kind of merchandise you want!  You are welcome to contact us, by e-mail, before placing your order to verify that we can ship your order.

Are you an international business interested in carrying some of our lines? Please contact us directly at info@outwestmktg.com.

How will my purchase be shipped?
Based on your selections, we will choose the best method of shipping. We  track deliveries. We prefer to ship Priority Mail. There may be times we will choose UPS Ground or FedEx Ground.  Expect delivery 6 to 8 days from the date your order was placed.  In emergency situations we may choose overnight, next day, or two-day services.

Do not count Saturdays and Sundays!

If shipping to a P.O. Box, your order will ship through the United States Postal Service.

What are my shipping charges?
Shipping costs are based on total weight of your order plus handling.

 +8.75% tax for CA residents

 These estimated additional shipping charges may apply for expedited shipping:
$15……3rd day air
$20……2nd day air
$25+….Next day

The rates for expedited shipping may vary during the holidays. Contact us, before placing your order, for actual rates. You will receive email notification and a tracking number at the time of pick-up.

 

When can I expect my shipment to arrive?
If everything you ordered is available for immediate shipment your order will ship within 24 hours of its receipt. This does not include weekends.

We ship UPS Ground, FedEx Ground, or Priority Mail through the United States Postal Service.  UPS and FedEx- expect delivery within 6 to 8 days from the date of your order. (do not include weekends). Priority Mail - 2 to 3 days from date of order. You will receive email notification and a tracking number at the time of pick-up.

How can I receive notification about new merchandise, sales promotions, and events?
Register for The OutWest Scout!
Complete the form under heading {>} Contact Us.

 

How can I stop receiving notification about new merchandise, sales promotions, and events?
Send an email to info@outwestmktg.com and write in the subject line “Remove from contact list.”

 

I’m a vendor, (or sales rep, artist, designer, or craftsman) of unique, high quality merchandise I know your customers will enjoy. What is the best way to reach your Purveyors of Fine Western Goods?
It is our desire to feature American made products, but we realize that fine workmanship and value are not limited by geographical boundaries. And we recognize that a love for the West and Western Lifestyle inspires designers, artists, craftsman, and companies around the world. Although the “West” may refer to a specific territory, in our minds it is without boundaries. We look to artisans near and far who share our enthusiasm for superb craftsmanship and our theme of western heritage with occasional automotive influences.

We are always looking for new suppliers offering quality and originality. Please call or e-mail us. Photos or samples are appreciated.

Let us know what trade shows you will be attending, please  include the dates and booth or showroom number.

Let us know the dates and locations of any public fairs, festivals, or art shows you attend.