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How do I reach you?Phone: 661.250.3018, Pacific Standard Time
If our voice mail answers, please leave your full name, return phone number including area code, best time to reach you, and short description of your needs. Expect a return phone call within 24 hours.
FAX: 661.251.4383
For correspondence, merchandise deliveries, and merchandise returns:
OutWest Marketing
16654 Soledad Rd. #148
Santa Clarita, CA 91387
Email:
Expect a return email within 24 hours. If you would prefer a return phone call, please include your phone number with area code and preferred time for call back.
Web Site: www.outwestmktg.com
What is a special order?” Some of the art, apparel, boot, and accessory companies we represent manufacture their merchandise only when a specific order is placed. They maintain very small inventories, or create only on demand. In addition, there may be a delay in shipping from as little as 2 to as many as 12 weeks. There are two distinct “special order” scenerios:
Stock item: If we don’t have your particular item (or size and color) in stock, we place an order with our supplier. It will ship to you as soon as we have back in stock, or to save time, it may ship directly from the vendor. We will contact you immediately with an estimated delivery time and await your final authorization to continue. This type of “special order” is returnable.
Custom Item: merchandise created just for you: Some companies, like apparel design house Renegade Spirit or boot company Montana Boot Warehouse, offer the unique opportunity to customize their line to your specifications. The result is a garment or boot made just for you! We do ask for 100% payment up front. And, it will be up to our discretion to accept a return. Because you are involved in the design process we anticipate that you will be happy with the final product!
What credit cards do you accept?
On-line: PayPal® plus all major credit cards
By phone, fax, or mail: Visa®, MasterCard®, Discover® only
What is your return policy?
It’s simple. We will accept back from you what you now wish you hadn’t purchased. We will process your return with the same graciousness and enthusiasm that you experienced when you ordered it. All we ask of you is:
• Please return item(s) in the same condition that it was sent to you – in other words, in the same kind of shipping container, with original labels and hang tags.
• In the shipping box, include a copy of your original invoice with your name, address, and phone number.
• Let us know, by email or phone, what you plan to return and why.
• Please let us know if the item has been worn.
• We’ll provide information on the best way to ship it back. For example, we may arrange for a UPS pick up, or “call tag.”
• We’ll pay the return shipping if the quality of the item didn’t meet your specifications or arrived damaged. If it’s the wrong size or you just “don’t like it” then you agree to pay the return shipping. Return shipping costs will be deducted from the refund issued to your original credit card.
• To exchange an item for a different size or style, contact us immediately so that we can pull the replacement from stock. It is up to you- we can send it immediately or wait for the original to come back. If you want the replacement shipped immediately, your credit card will be charged. And a refund issued when the original is back.
May I order C.O.D.?
We do not ship C.O.D. at this time.
May I write a personal check?
Yes. Please be aware that we will ship your order once your check has cleared.
Please call us at 661-291-4461, Pacific Standard Time
Do you accept international orders?
We are not able to process on-line international orders at this time, but we know the West is near-and-dear to many around the world. We’d like to know what your interests are, what’s hard to find in your neck-of-the woods, and what kind of merchandise you want!
By email, please let us know what items you’d like to order. We may be able to arrange shipment.
How will my purchase be shipped?
Based on your selections, we will choose the best method of shipping. Because we prefer to track deliveries, most likely your order will ship UPS or FedEx Ground. Expect delivery 6 to 8 days from the date your order was placed.
Do not count Saturdays and Sundays!
If shipping to a P.O. Box, your order will ship through the United States Postal Service.
What are my shipping charges?
$6.95 for all orders $1.00 to $85.00 (does not include CA tax)
FREE out-bound shipping for all orders $85.01 and over
These estimated shipping charges apply for expedited shipping:
$15……3rd day air
$20……2nd day air
$25+….Next day
The rates for expedited shipping may vary during the holidays. Contact us, before placing your order, for actual rates.
You will receive email notification and a tracking number at the time of pick-up.
When can I expect my shipment to arrive?
If everything you ordered is available for immediate shipment your order will ship within 24 hours of its receipt. This does not include weekends.
We generally ship UPS or FedEx Ground and you can expect delivery within 6 to 8 days from the date of your order. (do not include weekends). You will receive email notification and a tracking number at the time of pick-up.
If we are shipping via the United States Post Office to a P.O. Box, expect delivery within 6 to 8 days from the date of your order.
I need my order FAST! How can I speed up delivery?
Contact us, before placing your order, for actual expedited rates.
These estimated shipping charges apply for expedited shipping:
$15……3rd day air
$20……2nd day air
$25+….Next day
The rates for expedited shipping may vary during the holidays. Contact us, before placing your order, for actual rates.
You will receive email notification and a tracking number at the time of pick-up.
Why was I charged sales tax?
If you are a California resident and the shipment is being delivered to a California address, we charge a sales tax based on our tax rate of 8.25%.
Is gift wrapping available?
Of course! We are delighted to wrap your gift and enclose a gift card. Complete the gift wrap section on the on-line order form. As another extension of Western hospitality, it is our gift to you. Totally complementary.
What is your privacy policy?
It’s simple. We don’t share any of your information with anyone except as needed to process your payment and ship your order.
How can I receive notification about new merchandise, sales promotions, and events?
Complete the form under heading {>} Contact Us.
How can I stop receiving notification about new merchandise, sales promotions, and events?
Send an email to
and write in the subject line “Remove from contact list.”
I’m a vendor, (or sales rep, artist, designer, or craftsman) of unique, high quality merchandise I know your customers will enjoy. What is the best way to reach your buying staff?
It is our desire to feature American made products, but we realize that fine workmanship and value are not limited by geographical boundaries. And we recognize that a love for the West and Western Lifestyle inspires designers, artists, craftsman, and companies around the world. Although the “West” may refer to a specific territory, in our minds it is without boundaries. We look to artisans near and far who share our enthusiasm for superb craftsmanship and our theme of western heritage with occasional automotive influences.
We are always looking for new suppliers offering quality and originality. Please call or email us.
Let us know what trade shows you will be attending include the dates and booth or showroom number.
Let us know the dates and locations of any public fairs, festivals, or art shows you attend.
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